Refund policy

We want every client to be happy with our work. Because our services are custom and time-based, this policy explains how cancellations and refunds work. Anything specifically agreed in your quote takes priority over this policy.

Store build projects

• Before work starts: if you cancel before we begin work, your advance is refunded in full.
• After work starts: if you cancel after work has begun, you pay for the work completed up to that point. Any amount paid beyond that is refunded.
• After launch: once a store has been delivered and approved, build fees are not refundable.

Store management

• Management fees cover work for the current billing period and are not refundable once that period has started.
• You can cancel at any time with 30 days’ notice. You will not be charged after the notice period ends.

Third-party costs

Payments made to third parties, such as Shopify plans, paid themes, apps, domains and hosting, are governed by those providers’ own refund policies.

How to request a refund

Email hello@apyrtech.com with your project details. We will respond within 5 business days. Approved refunds are processed to the original payment method within 7–10 business days.